Company Overview
ProCircular is about relationships and trust. We provide organizations with practical expertise and guidance to manage risk, improve security readiness, meet regulatory commitments, and continually address the latest cyber threats.
People are at the center of our philosophy, and quality is the cornerstone. We build trust by being approachable, realistic, and unbiased. Each client’s unique goals guide our work and every project produces a tangible result and a clear roadmap. We’re passionate about cybersecurity, serious about quality, built around people.
Position Summary
This position is responsible for conducting the technical aspects of response operation for critical events. This includes immediate containment, investigation and management of remediation actions, as well as enhancing defenses with the new knowledge acquired throughout the response process. This role requires the ability to develop skills on multiple security products and work closely with the staff of higher tiers, service delivery, and clients to provide ongoing communication of status and timely response to tickets.
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability.
Essential Job Functions (include but are not limited to the following)
Review the latest alerts to determine relevancy and urgency.
Create new trouble tickets for alerts that signal an incident and require Tier 2 / Incident Response review.
Eyes on glass monitoring of security incidents within established customer Service Level Agreements.
Assist as required in remediation of critical information security incidents.
Review trouble tickets generated by other team members.
Review and collects asset data (configs, running processes, etc.) on these systems for further investigation.
Determine and assist with remediation and recovery efforts.
First responder to security event escalations via email, phone and ticket.
Communicate in a positive manner with clients and escalate any issues and/or messages accordingly.
Manage and monitor assigned security platforms while following established procedures.
Complete assigned projects on time and with excellent quality.
Practice continual self-improvement thru education, training, and certification.
Learn and quickly become proficient with a vast number of technologies, providing both support and troubleshooting services in a professional manner.
Write documentation for tasks, procedures and knowledgebase articles needed to support the understanding and efficiency of SIEM services.
Assist with Determining client needs and obtain clarification as required to properly triage client requests to the appropriate resource.
Analyze data and draw logical conclusions.
Assist with Incident Response and forensic investigations.
Operate with integrity and accountability.
Other duties as assigned.
Uphold the values of ProCircular and abide by the Company handbook.
Position Requirements
The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire will not be considered for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Skills and Experience:
Assist with implementing and configuring SIEM software and appliance-based products in large enterprise and Government environments.
Assist with creation of alerts that trigger/activate on configured setting to deploy or sends email to a particulate destination email or groups.
Experience in creating automated log correlations in a SIEM to identify anomalous and potentially malicious behavior.
Understanding of monitoring devices such as firewalls, network and host-based intrusion detection systems, web applications, AV, WAF, Proxy and operating system logs.
Ability to interpret IOC’s.
Develop and maintain content and reporting.
Technical minded and driven.
Experience with Windows and Linux.
Experience with network technologies and with system, security, and network monitoring tools.
Thorough understanding of the latest security principles, techniques, and protocols.
Capable of working effectively independently and in a team environment
Must be self-motivated, goal and detail oriented
Flexible and adaptable to changing work environment
Ability to prioritize multiple tasks and manage time efficiently
Communicate in a positive manner with clients and escalate any issues and/or messages accordingly
Must be able to efficiently use Microsoft Word and Excel
Proficient in at least one programming and scripting language.
Basic Firewall rule and policy fundamentals
Good written and oral communications skills
Natural curiosity to get to the root cause
Ability to remain calm under pressure.
Experience working with customers via the phone.
Desired Skills and Experience:
Hands on experience in security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, content filtering, etc.
Strong knowledge of Ansible or Python scripting, indexing, and searching via Elasticsearch.
Experience working with internal and client ticketing and knowledge base systems for Incident and Problem Tracking, as well as procedures. (i.e. Jira, Confluence, etc.).
Experience writing SIEM content.
Knowledge of Active Directory Environments.
Knowledge of Linux and Windows Operating Systems.
Knowledge of packet-level analysis using appropriate tools (e.g., Wireshark, tcpdump).
Knowledge of Intrusion Detection System (IDS)/Intrusion Prevention System (IPS) tools and applications.
Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services.
An understanding of a wide array of server grade applications such as: DBMS, Exchange, DNS, SMTP, IIS, Apache, SharePoint, Active Directory, Identity Management, Patch Management, LDAP, SQL, and others.
Experience with various SIEM security products such as Splunk, AlienVault, and Elastic.
Prior experience working with container-based technologies such as Docker and Kubernetes.
Prior experience working with the ELK stack including Elasticsearch.
Prior experience using Git/Github.
Prior consulting experience.
Education and Experience Requirements:
Degree in Computer Science or related field or equivalent experience.
1+ years professional experience managing and maintaining SIEM systems.
1+ years professional experience working with networks and network architecture.
Security certifications a plus (ex. CISSP, GCFA, GCIA, GCIH, CEH, etc.)
Military security clearance a plus.
Language Requirements:
The primary language of ProCircular is English. Excellent communication skills are required, defined as the ability to:
Actively listen for total comprehension
Ask questions that enhance the understanding of a certain topic
Relay information and/or instruction in a descriptive and understandable fashion in both written and verbal format
Reasoning Ability Requirements:
High-functioning, reasoning abilities are necessary to meet deadlines, prioritize company and customer needs, and work in a high functioning collaborative team environment.
Physical Requirements:
Occasional lifting up to 40 lbs. may be necessary from time to time. Must be able to sit for long periods of time, view a computer monitor, and type frequently/constantly (up to 8 hours a day).
Travel Requirements:
Valid driver’s license is required for occasional travel.
Schedule Expectations
Our normal hours of operation are from Monday through Friday, from 8:00 am to 5:00 pm.
Full-Time: Full-Time employees are defined legally as working at least 30 hours per week, however; full time positions at ProCircular require at least 40 hours. This position requires 40 hours worked within a regular workweek. Occasionally, time over 40 hours may be necessary in order to meet the requirements of the position. As long as performance expectations are met, employees may flex his or her schedule, subject to preapproval of one’s direct supervisor.
Supervision Requirements
This position does not have supervisory responsibilities.
Performance Expectations
All teammates are evaluated at least annually on their performance based on the essential job functions in this job description, along with ProCircular’s Core Values:
It’s about people
People define every part of our business. Growth potential is based on the abilities and personalities of the people involved. Technology solutions are a part of the equation, but it’s the people in an organization that define its true security. We work hardest when we’re supporting one another. We take care of each other; we take care of our families, and in doing so we take better care of our customers.
Fear is the mind killer
We don’t let fear define the need for our services and we don’t present a problem without discussing realistic response or mitigation options. There’s more than enough to worry about in life and plenty of people telling us to be afraid. We’re solutions people, not fear mongers.
Strong opinions lightly held
Opinions are important—they coalesce facts, reason, experience, and judgment into actionable points of view. We present our opinions with logic and reason rather than emotions, offering several alternatives to each challenge and the supporting data. The rejection of an idea is not a rejection of the individual or their merit. Everyone has a voice and a chance to speak, regardless of title, station or seniority.
Quality over speed, speed over cost
Every organization must consciously balance quality, speed, and cost. We will always put the quality of our work first. We make great efforts to move quickly, but never at the expense of quality. While we strive to keep our services affordable, we never choose an inexpensive alternative that will adversely impact quality or speed.
Cool heads, warm hearts
We keep a cool head and help others do the same, especially in a crisis. We approach adversity with patience, logic, and understanding. Mistakes happen; we don’t hide, ignore, condemn, or fear them. Mistakes are opportunities to exemplify honesty, accountability, professionalism, tolerance, and grace. Instead of pointing a finger, we use humor, empathy, and fun when it matters most.
R-E-S-P-E-C-T
We treat each other how we hope to be treated. We don’t yell; we aren’t condescending, and we always try to understand the other person’s perspective, before reacting to it. We keep it light and we listen. We extend this principle to our customers, and we understand that talking down to them is the easiest way to send them to a competitor.
Tomorrow just happened
Life is what happens when we’re busy making other plans. We work hard on today but we’re always thinking about the future. We take extra time to make sure we’re learning and looking ahead. No matter what your discipline or area of expertise, you’re adding your capabilities to the long-term plan for the organization and its clients.