Service Desk Analyst (30580)

Are you described as a quick learner? Do you have a passion for helping others in a customer support environment? This may be the position for you! Our client is looking for a qualified Service Desk Analyst to provide solutions to inquiries. Apply today if you believe this would be a good fit for you!


  • Create, answer, analyze and escalate service requests and incidents
  • Provide exceptional customer service by phone, email, or service desk ticketing system
  • Manage service desk ticketing system
  • Monitor, review, and close all incidents in a timely manner


  • 2+ years of experience as a Service Desk Analyst
  • Past experience in a call center, service desk, customer support, or similar environment
  • Strong communication and customer service skills
  • Technical Skills desired: O365, VDI, MDT, Microsoft operating systems, Avaya phone systems
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