Technical Support Dispatcher (31334)

Website Palmer Group

We’ve been providing employment solutions since 1998

Offering a great culture and a small shop environment that others admire, this growing company is looking for a Technical Support Dispatcher. This individual will be key in ensuring client satisfaction by daily intake and dispatch of service requests. Given the nature of the role, you need to have strong customer service experience. If you feel you are a fit for this opportunity, please apply today!

Responsibilities:

  • Review and process service requests through phone calls, email, manual entry, or direct customer input
  • Provide exceptional customer service and provide readily available information to customers
  • Perform incident discovery
  • Document incidents and requests in a helpdesk ticketing system
  • Determine the tier of technical support needed for each incident
  • Ensure prompt time entry on service requests by monitoring resource schedules
  • Coordinate assignments and schedules
  • Re-assign escalated tickets to higher-tiered technicians based on the appropriate workflow
  • Monitor ticket system

Requirements:

  • 1+ years of customer service experience
  • Basic computer and operating system knowledge
  • Able to work on multiple projects simultaneously
  • Organized, detail-oriented and self-motivated
  • Skilled at matching technical resources with technical issues
  • Strong customer relationship, communication and problem-solving skills

To apply for this job email your details to nrenaud@thepalmergroup.com

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