One of our clients within the education industry is looking for a Network Support Specialist to join their team. If you have previous experience identifying and resolving issues, apply now!
Responsibilities:
- Maintain and support VPN, wired/wireless connectivity, routers, virtual servers, and phone systems
- Provide technical support and respond to user requests via IT tickets, phone, email, and walk-ins
- Setup and deploy desktop and laptop computers and related peripherals for on-site and remote employees
- Install, maintain, and troubleshoot network infrastructure in a mid-sized to large organization across a large range of devices and cloud services
- Administer a variety of systems
- Work with hardware, software, and systems vendors to design and support network infrastructure
- Communicate effectively with users across a wide range of issues
- Identify opportunities for process, performance, reliability, and security improvements across the network
- Provide Level 1 support for ERP/IBM i-series Power system
- Recommend, configure, and manage laptops/desktops/peripherals across manufacturing, warehousing, office, and remote environments
Requirements:
- Certifications such as A+, MCSA, MCSE, MCP, CCNA, or similar
- Occasional travel with occasional overnight stays
- Experience identifying and resolving issues
- Understanding of Windows OS, Microsoft Office, and other commonly used business applications
- Strong understanding of infrastructure and client side architecture, software, networking concepts and technologies including TCP/IP, DNS and DHCP
- Management of VMware ESX/ESXi virtualization software
- Experience with Windows Server, Linux/Unix and Mac OS
- Excellent communication and customer service skills