Public Safety Systems Manager

Distinguishing Features of the Class 

Leads planning, development, maintenance, and support of the City’s public safety technology platforms including systems that are mission critical to life and safety of the public. Leads or assists with the selection and implementation of public safety technologies and manages associated vendors and contracts. Coordinates between the Police, Fire, and Information Technology Departments to ensure the public safety technology portfolio complies with IT enterprise standards including system and data architecture, information security, and cybersecurity.

The principal function of this position is to supervise an IT Department team of application and device administrators, technicians, system analysts, and data analysts to implement, manage, and support the City’s technology platforms utilized by the Police Department, Fire Department, and 911 Communications Center. This position also coordinates with Police, Fire and IT leadership and staff to understand, define, and meet the technology needs of public safety department operations.

The Police and Fire portfolio includes but is not limited to: computer aided dispatch and NextGen 911 communications; incident and calls for service records management; digital evidence and patient care data; data collection, processing, and analysis; mobile computing; interagency interfaces; and business support systems in the Police and Fire stations.

The work is performed under the direct supervision of the Deputy Chief Information Officer, but considerable leeway is granted for the exercise of independent judgement and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with direct reports, other IT personnel, technology vendors and contractors, Police and Fire Department staff, and regional public safety partners. The principal duties of this class are performed in a general office environment with occasional fieldwork required within the Police and Fire stations.

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The City of Des Moines promotes a healthy work life balance and offers a comprehensive benefits package including:

  • Residency Incentive Program
  • Alternative Work Schedule Options
  • Paid Volunteer Time-Off
  • Parental Leave
  • Vacation and Sick Leave
  • 12 Paid Holidays
  • Health/Dental/Life/LTD Insurance
  • Wellness Programs and Activities
  • Tuition Reimbursement and Continuing Education Programs
  • Defined Benefit Pension Plan through IPERS
  • Deferred Compensation Plan with City Match
  • Voluntary Benefit Options
  • Employee Discount Program

Acceptable Experience and Training 

  • Graduation from an accredited college or university with a Bachelor’s Degree in Information Systems, Computer Science, or related field, or
  • Graduation from an accredited college or university with a Master’s Degree in Public Administration, Business, Finance, or Engineering with a concentration or certificate in Information Systems, Computer Science, or Project Management, and
  • Substantial experience in systems administration, project management, and technical support in a multi-vendor Public Safety environment, and
  • Considerable experience supervising or leading technical personnel or projects, or
  • Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work may be substituted for specific requirements.

College transcripts and job related certifications must be submitted with your application or separately to the City of Des Moines Human Resources Department by email to, by fax to 515-237-1680, or by mail or hand delivery to 1551 E. Martin Luther King Jr. Pkwy, Des Moines, IA 50317 on or before the application deadline in order to receive credit.     

Required Special Qualifications 

  • Candidates for positions in this class must pass a post-employment offer physical examination and drug screen.
  • Possession of a valid Iowa driver’s license or evidence of equivalent mobility.
  • Candidates for positions in this class must pass a rigorous background investigation.
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