IT Solutions Technician

IT Solutions Technician

BUSINESS UNIT: Service Delivery


REPORTS TO: Orbit Supervisor


LOCATION: Cedar Rapids, IA

EDUCATION: Preferred Bachelor’s Degree and IT Related Certifications

EXPERIENCE: 3+ Years’ Experience In IT Project Management

Who We Are Looking For

CCR builds and delivers innovative technology solutions and products for partners local and across the globe.

We are searching for a highly-motivated, dedicated, and experienced team member who understands the importance of business relationships to deliver our vision. Who has the ability to adjust quickly to changing conditions, relishes tackling challenges in a fast paced environment and delivers results with confidence, collaboration and determination.

Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by delivering projects on time, within budget and scope.

The objective of this role is to develop technology solutions and strategies for clients and ensure the growth of the project revenue stream by expanding the breadth and depth of solutions delivered to clients. Oversee all aspects of projects to ensure a high level of quality and service. Manages the project communications with clients, team and vendors by establishing and managing project timelines to meet or exceed expectations.

What You’ll Accomplish and Experience

Provide business technology strategy and solutions for client projects
Uncover and understand challenging business problems and provide effective technical solutions to solve the issues
Assist in designing and implement successful, high value technology solutions
Function as an expert resource for escalation of technical issues
Execute strong consulting skills including an ability to provide strategic recommendations that provide business value to clients
Collaborate with team to introduce new innovative products, solutions and processes

Desirable Previous Experience

Demonstrated experience in an agile environment
Ability to extrapolate data and make business decisions
Excellent client-facing and internal communication skills
Proven leadership in problem solving and analysis that can be applied across all types of business problems.
Solid organizational skills including attention to detail and multi-taking skills
Ability to independently leverage critical thinking skills to address project issues
Energy, drive and passion for end-to-end excellence and customer experience improvement
Willingness to be a flexible team player adapting to priorities as needed.
Associates Degree in Network/LAN Administration or CompTIA Network +
CompTIA Server+ or MCSA Windows Server
Deploy and Migrate Microsoft Office 365
CompTIA Security+ or Microsoft Certifications
Intermediate understanding of IP sub netting and routing
Advanced understanding of Windows servers including Active Directory, DNS, DHCP, Group Policy, Print management and Exchange
Advanced understanding of various Windows client operating systems
Advanced understanding of hardware, application software, email, remote access, networking and printers

CCR is a privately held corporation that was founded in 1986 that provides technology services to large and small businesses nation-wide from our location in Cedar Rapids, IA. Our achievements include:

Top quartile revenue growth for each of the last 5 years as per the worldwide Service Leadership Index® precision benchmark.
Nationally recognized as “Great Place to Work” – 5 years in a row
10-years consecutively listed on Inc. 5000 – Fastest Growing Privately Owned Companies in America
7-year consecutive top 100 listing on MSPMentor 501 internationally
Finalist or Winner from Technology Association of Iowa for the following:
IT Service Provider of the Year (2020, 2019, 2018, 2017, 2016, 2014, 2013)
Top Growth Company of the Year (2017)
Best User of Technology (2015)
Technology company of the year (2015, 2014, 2013)

Learn more about CCR and our values:

CCR offers a unique work-life balance and environment. Our competitive benefits package includes free daily lunch for employees, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short & long term disability and life insurance and lots of development opportunities to help you grow your professional career.

Learn about our culture:

Interest Form

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