Purpose: System Support Technician is responsible for general helpdesk support to computer hardware, operating systems, software and networking systems.
Essential Duties & Responsibilities
- Act as the first point of contact for user complaints and support requests, providing both remote and on-site assistance.
- Installs, configures, maintains, and repairs computer hardware, software, and network systems for users, resolving technical issues via phone, email, or in-person support
- Research and present solutions to IT management for various issues arising from troubleshooting process.
- Troubleshooting hardware and software, documenting fixes, and updating systems.
- Perform system backups and recovery as instructed.
- Manage user accounts and access control in accordance with company policies and procedures.
Qualifications (Include Education and Experience):
- Minimum an associate’s degree and/or technical training certificate, or equivalent personal/work experience.
- Excellent verbal and written communication skills to explain technical issues to non-technical users.
- An ability to identify, analyze, and resolve complex technical issues effectively.
- Willingness to work some weekends and/or after-hours