Responsibilities
-Investigates, analyzes, and resolves hardware and associated software and communications problems on computer systems; performs complex hardware repairs and maintenance on a wide range of pc-based computers and peripherals.
-Provides hardware technical assistance and support; troubleshoots and resolves system hardware, software, and communications failures and conflicts. Evaluates existing computer systems hardware, and performs system upgrades; based on customer needs, customizes and tests computer systems, and resolves configuration conflicts and errors.
-Installs, integrates, and configures new computer systems and hardware for users.
-Researches, analyzes, and recommends appropriate computer hardware for customized computer configurations. Reviews, prioritizes, and processes problem reports; documents the progress of projects. Utilize problem tracking system reviewing application elements and procedures utilized by Information Technology staff, and communicate needed changes to the system administrator. Assures compliance with federal, state, and local laws or regulations.
-Effectively prepares and complies with voluntary accreditation as accepted by the healthcare organizations we serve. Work collaboratively with other IT group members to ensure optimal application functionality.
-Provide night and weekend on-call coverage as scheduled. May assume additional on-call responsibilities as directed by Hardware Tech Lead or Regional Service Manager.
-Provide project status reports on a regular basis for assigned active projects.
-Provide input for system infrastructure hardware and software recommendations to maintain optimal system performance, maintainability, and security.
-Maintains regular and consistent attendance at work.
-Adheres to all UnityPoint Health Personnel policies and procedures, departmental policies and Safety guidelines.
-Behaves in a manner consistent with all Corporate Compliance policies and procedures. —Completes special projects and monthly reports as assigned. Performs other duties as requested by supervisor to facilitate the smooth and effective operations of the department.