Help Desk Specialist (32540)

Website Palmer Group

We’ve been providing employment solutions since 1998

It’s not often you come across an opportunity at a company that has fun, cares for each other, and takes pride in its solutions. We are searching for a Help Desk Specialist that can join their team. This company is growing and wants the individual in this role to grow with them. If this background pertains to your experience, we would like to start a conversation with you about this opportunity!

Responsibilities:

  • Enter data into the company’s application
  • Review and enter data for plumbing renewal applications
  • Provide phone support and troubleshoot the online line licensing system
  • Act as the first point of contact to the public needing assistance using and/or troubleshooting the online licensing system
  • Perform some administrative duties

Requirements:

  • 3+ years of experience in a phone-based help desk support role
  • Experience using database management software
  • Able to troubleshoot technical issues related to database management software and web-based services
  • Skilled in basic Microsoft Office products, various internet browsers, and Windows 10 software
  • Understanding of the general rules, regulations, and procedures regarding licensing requirements
  • Able to quickly learn the company’s application and its functionality
  • Strong communication, data entry, and administrative skills
  • Outstanding multi-tasking, problem-solving, customer service, and time management skills

To apply for this job email your details to nrenaud@thepalmergroup.com

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