Desktop Support Technician (32455)

Website Palmer Group

We’ve been providing employment solutions since 1998

Are you ready to jump-start your career while working alongside a recognized financial company? If so, we have a terrific position for you. Our West Des Moines client is looking to hire a contract Desktop Support Technician. This position could offer opportunities for growth. If you fit the responsibilities and requirements below, please send us your application today!


  • Perform workstation imaging, configuration, and deployment/user setup
  • Use common enterprise tools for application deployment
  • Hardware asset tracking and reporting
  • End-user security/protection application support
  • Workstation research and related projects/initiatives
  • Level 2 technology troubleshooting/repair/resolution services for all deployed workstations, mobile devices, applications, network/remote access & messaging services, for end-users across all sites
  • Occasional level 1 technology support after-hours & during high-demand periods (incidents/outages, enterprise-wide deployments, etc.)
  • Diagnosis and work to resolve computer hardware, software, and network issues
  • Provide low-level network support including port testing, bandwidth monitoring, share drive troubleshooting, etc.
  • Manage support tickets and SLA using common enterprise tools such as ServiceNow, Remedy, etc.
  • Manage user permissions and passwords on multiple systems
  • Manage incidents including response, tracking and reporting
  • Mentor helpdesk analysts and desk-side support technicians


  • 5+ years of experience deploying, updating, optimizing, and troubleshooting Windows-based workstations
  • 5+ years of experience providing support for common corporate client-side technologies and applications
  • 5+ years of experience providing support for internet-based applications using common internet browsers and related technologies
  • Experience deploying images, software, and updates with workstation management tools
  • Exposure to implementing or supporting virtual servers and desktops using VMware or similar tools
  • Understanding of IP addressing, subnets, file/folder mapping, share drives, and network printer configuration
  • Familiar with a range of ticket/incident management systems
  • Strong analytical, communication, and problem-solving skills

To apply for this job email your details to

Interest Form

Join A TAI Roundtable

Please fill out this form to indicate your interest in joining one of Technology Association of Iowa’s Roundtables.

Participation in the CIO, CISO or CEO Roundtables is exclusively reserved for technology executives of TAI member organizations with these (or comparable) job titles. All other TAI Roundtables is exclusively reserved for individuals employed by TAI member organizations. Not a member? Join now.

  • This field is for validation purposes and should be left unchanged.