Desktop Support Technician (31221)

Are you ready to jump-start your career? Do you want to work alongside a recognized financial company? If so, we have a terrific position for you. Our West Des Moines client is looking to hire a contract Desktop Support Technician for their team. This contract position could offer opportunities to grow. If you fit the lists below, please send us your application today!


  • Deploy applications using common enterprise tools
  • Track and report hardware assets
  • Perform end-user security application support
  • Execute level 2 technology troubleshooting, repair, and resolution services for all deployed workstations, mobile devices, applications, network/remote access, and messaging services, for end-users
  • Occasionally perform level 1 technology support after-hours and during high-demand periods
  • Diagnosis and resolve computer hardware, software, and network issues
  • Perform low-level network support
  • Manage support tickets and SLA using common enterprise tools such as ServiceNow, Remedy, etc.
  • Manage user permissions and passwords on multiple systems
  • Manage incidents, including response, tracking, and reporting
  • Document workstation configuration standards, processes, and best-practices
  • Work directly with team members, other IT groups, and non-IT business representatives to address incidents, problems, and requests
  • Analyze and improve ongoing processes and solutions


  • 5+ years of deploying, updating, optimizing, and troubleshooting experience
  • 5+ years of experience providing support for common corporate client-side technologies
  • 5+ years of experience providing support for internet-based applications using common internet browsers and related technologies
  • 5+ years providing on-site and remote technical support for workstations, applications, and networking technologies
  • Experience deploying images, software, and updates with workstation management tools
  • Exposure to implementing or supporting virtual servers and desktops using VMware or similar tools
  • Basic understanding of IP addressing, subnets, file/folder mapping, share drives, and network printer configuration
  • Familiar with a range of ticket and incident management systems
  • Strong analytical, problem-solving, customer service, and interpersonal skills
  • Strong written, verbal, and phone communication skills
  • Professional training or certifications related to the following areas of responsibility: CompTIA A+ Network+, MCITP, MCSA, MCTS, etc.
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