Desktop Support Specialists (32192)

Website Palmer Group

We’ve been providing employment solutions since 1998

If you have a passion for helping people and an interest in financial services, this may be the position for you! Our client is looking for qualified Desktop Support Specialists to help employees returning to the office set up equipment at their desks. This includes hooking up monitors, cables, docking stations, etc. This client continues to be a leader in the finance industry with a standard of excellence in customer service. Multiple openings are available. Apply today if you believe this would be a good fit for you!

Responsibilities:

  • Research desktop related issues escalated from tier I
  • Build computers and VMs
  • Create a positive customer support experience
  • Ensure timely resolution or escalation and communicate promptly on progress
  • Log all support activity within the ticket tracking system

Qualifications:

  • 1-2+ years of IT Service Desk experience
  • Strong communication and customer service
  • Strong hardware knowledge for setting up computers and phones.
  • Skilled at Microsoft Office Suite
  • Knowledgeable of Windows operating systems, mobile operating systems, and Active Directory
  • Basic knowledge of server and printing technologies
  • Working knowledge of VMWare and McAfee Endpoint

To apply for this job email your details to nrenaud@thepalmergroup.com

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