Business Application Technical Support (30325)

Website Palmer Group

We’ve been providing employment solutions since 1998

Our successful client has collaborated with Palmer Group in the search for their available Business Application Support position. The individual selected for this role will need to provide excellent customer service. While in this role, you will troubleshoot, diagnose, and resolve issues related to system functionality and data discrepancies. If you would like to gain valuable experience and feel you are a fit for this opportunity, please apply today!

Responsibilities:

  • Support plant staff in the use of digital ag program applications
  • Respond to questions, incidents, and issues that come up
  • Troubleshoot, diagnose and resolve issues related to system functionality and data discrepancies
  • Work with support and software development staff to resolve issues
  • Log and track incidents in the service management system
  • Maintain training materials and perform web conference training

Requirements:

  • 2+ years of experience assisting users in a support environment
  • Experience in agriculture, Geographical Information Systems (GIS), or Esri is a plus
  • Strong customer service and problem-solving skills
  • Able to maintain strong technical skills and business knowledge in a changing environment
  • Excellent communication skills
  • Detail-oriented/strong organizational skills

To apply for this job please visit jobs.thepalmergroup.com.

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