One of our corporate clients is looking to add to their growing department with a Workday Service Desk Professional. Our client is an employee-owned company that has been in business for over 80 years, has a history of healthy company growth, and offers competitive pay. If you have previous experience in a help desk environment, we’d love to consider you for this fast-paced, ever-changing role!
Responsibilities:
- Serve as Tier 1 Workday support
- Respond and escalate tickets, emails, and phone calls from internal end-users and troubleshoot issues
- Guide users through Workday
- Serve as the first point of contact to answer, research, and process requests
- Send inquiries to Tier 2 support when more in-depth functional knowledge is required
- Uses job aids, SOPs, and other reference materials
- Document all issues and transactions with Samanage for ticket management
- Provide approvals for routine Workday employee self-service requests
- Assist with Workday worker document management
- Support HRIS with semi-annual Workday upgrades
Requirements:
- 2+ years of experience with an advanced HCM/HRIS/HRMS or ERP system
- Experience working in a help or service desk environment
- Experience working with a ticketing system
- Bilingual (English/Spanish) is strongly preferred
- Strong computer, customer service, and communication skills
- Outstanding process skills (process-oriented)
- Skilled at managing detailed work within constant deadlines and time constraints