Workday Service Desk Professional (31805)

Website Palmer Group

We’ve been providing employment solutions since 1998

One of our corporate clients is looking to add to their growing department with a Workday Service Desk Professional. Our client is an employee-owned company that has been in business for over 80 years, has a history of healthy company growth, and offers competitive pay. If you have previous experience in a help desk environment, we’d love to consider you for this fast-paced, ever-changing role!

Responsibilities:

  • Serve as Tier 1 Workday support
  • Respond and escalate tickets, emails, and phone calls from internal end-users and troubleshoot issues
  • Guide users through Workday
  • Serve as the first point of contact to answer, research, and process requests
  • Send inquiries to Tier 2 support when more in-depth functional knowledge is required
  • Uses job aids, SOPs, and other reference materials
  • Document all issues and transactions with Samanage for ticket management
  • Provide approvals for routine Workday employee self-service requests
  • Assist with Workday worker document management
  • Support HRIS with semi-annual Workday upgrades

Requirements:

  • 2+ years of experience with an advanced HCM/HRIS/HRMS or ERP system
  • Experience working in a help or service desk environment
  • Experience working with a ticketing system
  • Bilingual (English/Spanish) is strongly preferred
  • Strong computer, customer service, and communication skills
  • Outstanding process skills (process-oriented)
  • Skilled at managing detailed work within constant deadlines and time constraints

To apply for this job email your details to nrenaud@thepalmergroup.com

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