Technical Support Specialist (32123)

Showcase your customer service abilities when you climb on board as the Technical Support Specialist. Two years of support or customer service experience with technology products will set you up for success in this role. If you meet these qualifications, let’s start a conversation about your potential next career!

Responsibilities:

• Answer all phone calls, messages and emails from clients in production
• Investigate issues to determine root cause and document using appropriate business tools
• Focus on product functionality, data excellence, and interface set up for SaaS products
• Investigate and resolve customer file issues uncovered by reports
• Communicate resolutions and prevent reoccurrence
• Work with management and others to suggest improvements to process and technology based on input from clients and self-discovery
• Understand and meet metrics provided by management to ensure service levels to customers are met
• Effectively handle direct sales conversations and follow through with customers on potential purchases

Requirements:

• 2+ years of support or customer service experience with technology products
• Accuracy and attention to detail is absolutely required
• Proficient in MS Office, specifically Outlook, Excel, Word and PowerPoint
• Knowledge of Communication protocols including but not limited to ftp, AS2, PGP
• Knowledge of Data Formats including but not limited to flat files, XML, EDI ANSI X12
• Capable of interpreting data and making cost effective decisions
• Able to adapt and work efficiently in a rapidly changing dynamic environment with deadline pressures
• Excellent problem solving, organizational, customer service and communications skills