Technical Support Analyst (32163)

Website Palmer Group

We’ve been providing employment solutions since 1998

We have a great opportunity for you to work for an outstanding organization that gives back to the community. This top employer is one of Des Moines’ best-kept secrets. With a family-oriented culture that drives collaboration and community, they are looking for a Technical Support Analyst to provide escalated support. If you fit the lists below, please send us your application today!

Responsibilities:

  • Provide front line support for end-users in person, by phone, and/or email
  • Create, analyze and escalate service requests and incidents
  • Provide exceptional customer service
  • Manage ServiceNow ticketing system to evaluate all entries according to ITIL guidelines
  • Monitor, review, and close all routine incidents in a timely manner ensuring accuracy
  • Follow authentication procedures to enable user accounts or reset passwords within Active Directory

Requirements:

  • 2-5+ years of experience providing front line technical support
  • Experience utilizing ServiceNow to track tickets, setting up VMware VDI and Active Directory for end-users preferred
  • Excellent customer service, problem-solving, analytical, communication, and troubleshooting skills
  • Dependable and willing to work on-site 5 days per week

To apply for this job email your details to nrenaud@thepalmergroup.com

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