Information Technology Support Analyst (31325)

This opportunity is for one of our clients in the medical industry. They offer a family-friendly, fast-paced work environment to keep you challenged. If you meet these qualifications, reach out to us, and we can start a conversation about your possible career as an Information Technology Support Analyst.

Responsibilities:

  • Provide technical support fielding questions from internal end-users
  • Troubleshoot technical issues related to Windows 10, VPN connectivity, printers, a large number of proprietary applications, and other related IT systems or hardware
  • Provide documentation for all calls and track tickets to completion with end-users, following up until resolution
  • Provide training and support to end-users over the phone

Requirements:

  • Associate or bachelor’s degree in information technology
  • 3-5+ years of experience providing technical support
  • Strong customer service skills
  • In-depth knowledge supporting and troubleshooting Windows 10

To apply for this job email your details to nrenaud@thepalmergroup.com

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