This opportunity is for one of our clients in the medical industry. They offer a family-friendly, fast-paced work environment to keep you challenged. If you meet these qualifications, reach out to us, and we can start a conversation about your possible career as an Information Technology Support Analyst.
Responsibilities:
- Provide technical support fielding questions from internal end-users
- Troubleshoot technical issues related to Windows 10, VPN connectivity, printers, a large number of proprietary applications, and other related IT systems or hardware
- Provide documentation for all calls and track tickets to completion with end-users, following up until resolution
- Provide training and support to end-users over the phone
Requirements:
- Associate or bachelor’s degree in information technology
- 3-5+ years of experience providing technical support
- Strong customer service skills
- In-depth knowledge supporting and troubleshooting Windows 10