Our growing client is looking to add an Employee Support Technician. This candidate will be responsible for investigating and resolving issues that affect end-user workstations, software, etc. If you are up for taking on the responsibilities that come with this position and are interested, apply today!
Responsibilities:
- Diagnose and resolve user-related software and hardware issues across a range of software applications, network, and telecommunications systems
- Restore service to customers as soon as possible by performing problem analysis and implementing fixes
- Escalate incidents to others if necessary
- Control and manage the network access of users according to established policies, processes, and procedures
- Configure, implement, and support end-user hardware and software
- Maintain the security of endpoint devices by defining and monitoring policy rules within the application management tools
- Participate in security incident handling, asset management, software license management, change management, and security assessment activities
- Operate and maintain monitoring of supported hardware and applications
- Create, maintain and publish relevant support documentation
Requirements:
- Bachelor’s degree in computer science, management information systems, or computer engineering preferred or 1+ years of related experience
- Able to learn how to investigate and remediate issues affecting end-user workstations, software, network, and telecommunication systems
- Able to prioritize work, manage changing priorities, and perform under pressure to meet SLA’s
- Critical thinking skills
- Demonstrated troubleshooting and problem analysis techniques
- Attentive to detail
- Excellent and professional communication skills