Employee Support Technician (31234)

Website Palmer Group

We’ve been providing employment solutions since 1998

Our growing client is looking to add an Employee Support Technician. This candidate will be responsible for investigating and resolving issues that affect end-user workstations, software, etc. If you are up for taking on the responsibilities that come with this position and are interested, apply today!

Responsibilities:

  • Diagnose and resolve user-related software and hardware issues across a range of software applications, network, and telecommunications systems
  • Restore service to customers as soon as possible by performing problem analysis and implementing fixes
  • Escalate incidents to others if necessary
  • Control and manage the network access of users according to established policies, processes, and procedures
  • Configure, implement, and support end-user hardware and software
  • Maintain the security of endpoint devices by defining and monitoring policy rules within the application management tools
  • Participate in security incident handling, asset management, software license management, change management, and security assessment activities
  • Operate and maintain monitoring of supported hardware and applications
  • Create, maintain and publish relevant support documentation

Requirements:

  • Bachelor’s degree in computer science, management information systems, or computer engineering preferred or 1+ years of related experience
  • Able to learn how to investigate and remediate issues affecting end-user workstations, software, network, and telecommunication systems
  • Able to prioritize work, manage changing priorities, and perform under pressure to meet SLA’s
  • Critical thinking skills
  • Demonstrated troubleshooting and problem analysis techniques
  • Attentive to detail
  • Excellent and professional communication skills

To apply for this job email your details to nrenaud@thepalmergroup.com

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