Dispatcher (32229)

Website Palmer Group

We’ve been providing employment solutions since 1998

Do you like resolving challenges and providing exceptional customer service? Our Des Moines client is in search of a Dispatcher with previous telecommunications in a help desk or customer service role. The right person will know how to effectively handle calls while maintaining the performance standards of the company. Take advantage of this opportunity and apply today!

Responsibilities:

  • Receive and respond to calls, emails and chat support from external customers
  • Complete schedule, time entry, and general administration for local technicians
  • Address problems and requests by transmitting information or providing solutions
  • Receive and dispatch orders for service
  • Work to send crews, vehicles or other field units to appropriate locations
  • Coordinate, prioritize and monitor the route and status of field units
  • Provide field units with information about orders, traffic, obstacles and requirements
  • Update helpdesk tickets, perform ticket follow-ups and ticket closure
  • Enter data in computer system
  • Maintain logs and records of calls, activities and other information

Requirements:

  • 2+ years of Information Technology experience is preferred
  • Data entry experience
  • Telecommunications experience in a helpdesk or customer service role
  • Proficient in Microsoft Windows XP, Vista and/or Windows 7
  • Excellent customer service, critical thinking, multitasking and communication skills
  • Knowledge of procedures and guideline for emergency situations

To apply for this job please visit thepalmergroup.com.

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