Desktop Support Analyst (32842)

Website Palmer Group

We’ve been providing employment solutions since 1998

This opportunity is for one of our top clients in Des Moines. They offer a family-friendly, fast-paced work environment to keep you challenged. If you are looking for balance, you can do so with this company and be a part of a great organization. If you meet these qualifications, reach out to us, and we can start a conversation about your possible career as a Desktop Support Analyst!

Responsibilities:

  • Provide escalated technical support fielding questions from internal and external end-users
  • Troubleshoot advanced technical issues related to Windows 10, VPN connectivity, home network/printers, mobile OS, and other related IT systems or hardware
  • Provide documentation for all calls and update the knowledge base
  • Stay on top of unresolved issues and follow up with end-users until resolution
  • Provide training and support to end-users over the phone
  • Backup the IT Asset Management team as demands increase

Requirements:

  • 5-7 years of experience providing technical support in a Tier 2+ position
  • Strong customer service skills
  • Associate or bachelor’s degree in information technology
  • In-depth knowledge supporting and troubleshooting Windows 10

To apply for this job please visit thepalmergroup.com.

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