Desktop Support Analyst (32163)

Website Palmer Group

We’ve been providing employment solutions since 1998

We have a great opportunity for you to work for an outstanding organization that gives back to the community. This top employer is one of Des Moines’ best-kept secrets. With a family-oriented culture that drives collaboration and community, they are looking for a Desktop Support Analyst to provide escalated support and manage the desktop environment including a large focus on their VMware Horizon solution. If you fit the lists below, please send us your application today!

Responsibilities:

  • Document, track, and monitor incident and problem service tickets
  • Ensure resolution to service tickets in a timely manner
  • Work on the efficiency, stability, and resiliency of the desktop infrastructure
  • Facilitate root-cause analysis on critical production issues
  • Manage the procurement of desktop hardware and software
  • Assist with maintaining the asset management system including yearly auditing of assets to ensure inventory accuracy of all assets
  • Identify, research, and resolve complex technical problems and recommend process improvements
  • Develop complex Batch scripts and PowerShell scripts using PowerCLI
  • Assist the Service Desk team with troubleshooting, escalated issues
  • Participate in an on-call rotation

Requirements:

  • Experience managing and troubleshooting VMware Horizon VDI
  • Deep technical knowledge of systems hardware and software
  • Excellent customer service, problem-solving, analytical, communication, and troubleshooting skills
  • Dependable and willing to work on-site the majority of the time

To apply for this job email your details to nrenaud@thepalmergroup.com

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