Client Support Lead (32545)

Website Palmer Group

We’ve been providing employment solutions since 1998

Our growing client is looking to add a Client Support Lead to their team. This candidate will be responsible for addressing client-reported issues. In addition, you will receive, investigate, resolve and assign all client service tickets. If you have strong analytical skills, keep reading!

Responsibilities:

  • Receive, investigate, resolve, and assign all client service tickets
  • Escalate tickets to Tier 3 support when needed
  • Ensure completion of client service tickets in a timely manner
  • Coordinate all Client UAT and Production deployment activities, including scheduling, requesting, and receiving approvals as specified in processes and communicating status to the client
  • Provide standard reports and metrics to client and company leadership
  • Monitor critical events and escalate as necessary
  • Identify possible configuration changes based on monitoring activities
  • Participate in an on-call rotation for after-hours support

Requirements:

  • Bachelor’s degree or equivalent experience is required
  • Experience in a software development or client support role
  • Strong communication, analytical, time management and client management skills
  • Ability to adapt quickly to changes in priorities
  • Outstanding customer service and problem-solving skills
  • Strong computer background

To apply for this job email your details to nrenaud@thepalmergroup.com

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