Client Support Lead (32545)

Website Palmer Group

We’ve been providing employment solutions since 1998

Our growing client is looking to add a Client Support Lead to their team. This candidate will be responsible for addressing client-reported issues. In addition, you will receive, investigate, resolve and assign all client service tickets. If you have strong analytical skills, keep reading!


  • Receive, investigate, resolve, and assign all client service tickets
  • Escalate tickets to Tier 3 support when needed
  • Ensure completion of client service tickets in a timely manner
  • Coordinate all Client UAT and Production deployment activities, including scheduling, requesting, and receiving approvals as specified in processes and communicating status to the client
  • Provide standard reports and metrics to client and company leadership
  • Monitor critical events and escalate as necessary
  • Identify possible configuration changes based on monitoring activities
  • Participate in an on-call rotation for after-hours support


  • Bachelor’s degree or equivalent experience is required
  • Experience in a software development or client support role
  • Strong communication, analytical, time management and client management skills
  • Ability to adapt quickly to changes in priorities
  • Outstanding customer service and problem-solving skills
  • Strong computer background

To apply for this job email your details to

Interest Form

Join A TAI Roundtable

Please fill out this form to indicate your interest in joining one of Technology Association of Iowa’s Roundtables.

Participation in the CIO, CISO or CEO Roundtables is exclusively reserved for technology executives of TAI member organizations with these (or comparable) job titles. All other TAI Roundtables is exclusively reserved for individuals employed by TAI member organizations. Not a member? Join now.

  • This field is for validation purposes and should be left unchanged.