Technical Support Specialist- Level 1

Myriad Advisor Solutions, located in Waukee, Iowa, is seeking a Technical Support Specialist to join our growing team! If you have work experience or possess a strong interest in the Information Technology field; you have or are willing to obtain applicable certificates, as defined; and would describe yourself as someone who is well-spoken, tech-savvy, personable and enjoys providing outstanding customer service, we encourage you to review our current Technical Support Specialist-Level 1 opening.

Our office is currently open, and all employees are working onsite.

We use Paycor Recruiting and communicate through their systems. At times, your email may block our communications. Please be sure to check your SPAM or PROMOTIONS inbox so that you do not miss critical information about our process, including scheduling.

A Glimpse of the Position Responsibilities:

– Provide remote technical guidance, assistance and coordination to end-users for PC, network, software and hardware problems
– Daily tasks include but are not limited to diagnostics, troubleshooting, resolving network and wireless issues, setting up user accounts, formatting and setting up desktop and laptop computers
– Accurately document details related to client support issues in help desk ticketing system and complete tickets/tasks efficiently
– Ability to display dependability through IT Help Desk shift coverage Monday-Friday
– Create, build and foster strong and effective working relationships with peers, management, clients, and vendors

Education and Experience Preferred:

– Degree or Associates degree in Information Technology related field preferred
– Current knowledge of computer systems, electronic systems, and software applications; Solid understanding of desktop applications
– Level 1 Technical Support experience
– Intermediate to advanced knowledge of Microsoft Windows 10, and a willingness to learn new operating systems
– Intermediate to advanced knowledge of general internet technologies (email, web browsers, etc.)
– Basic knowledge of core network technologies (WiFi, routers, switches, etc.)

Required Qualifications:

– Strong client service skills, first-hand experience interacting directly with customers; a genuine interest in serving and caring for our clients
– Excellent oral, written and interpersonal communication skills; well-spoken on the phone; exudes a courteous, friendly, and professional demeanor
– Possesses strong work ethics and morals; is driven and motivated to advance their career through hands-on experience and evolving industry knowledge
– Ability to manage multiple projects and remain flexible while keeping keen attention to detail; understanding of urgency through the display of effective time management and efficiency
– Must be dependable and have the ability to meet deadlines as assigned

Benefit Highlights:

– Competitive Compensation
– Leading benefits package to include Medical, Dental, Group Term Life, Voluntary Vision, STD, LTD, and Term Life
– Paid Vacation and Sick Time
– Paid Holidays
– Employee Assistance Program
– Casual Dress Code

Schedule:
– 8-hour shift
– Monday to Friday
– No nights or weekends