Customer Service Representative

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Overview

The customer service representative will work closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. They will promptly resolve customer concerns and ensure maximum customer satisfaction.

We are looking for an individual with high energy, passion and a drive for success to support our extensive growth in the tablet market.

Responsibilities

  • Manage inbound calls into our sales lead line
  • Answer questions/ask questions to identify and assess customers’ needs to achieve satisfaction
  • Recommend products and services to potential customers
  • Generate quotes and/or process orders
  • Provide qualified leads to applicable channel partners
  • Keep records of customer interactions along with accurate, valid and complete customer information within company CRM system
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer concerns via phone, email, or social media
  • Follow up on customer complaints, quotes, etc. to ensure a good customer experience
  • Work closely with other departments to ensure a high level of customer service satisfaction

Required Skills and Experiences

  • Proven customer support experience
  • Experience developing and maintaining small account relationships
  • Proven experience working in a team selling environment
  • Customer service and/or selling experience in the computing industry preferred
  • Ability to multi-task, prioritize and manage time effectively
  • Two year degree preferred

To apply for this job please visit ruggedtabletpc.com.

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