Customer Service Representative


The customer service representative will work closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. They will promptly resolve customer concerns and ensure maximum customer satisfaction.

We are looking for an individual with high energy, passion and a drive for success to support our extensive growth in the tablet market.


  • Manage inbound calls into our sales lead line
  • Answer questions/ask questions to identify and assess customers’ needs to achieve satisfaction
  • Recommend products and services to potential customers
  • Generate quotes and/or process orders
  • Provide qualified leads to applicable channel partners
  • Keep records of customer interactions along with accurate, valid and complete customer information within company CRM system
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer concerns via phone, email, or social media
  • Follow up on customer complaints, quotes, etc. to ensure a good customer experience
  • Work closely with other departments to ensure a high level of customer service satisfaction

Required Skills and Experiences

  • Proven customer support experience
  • Experience developing and maintaining small account relationships
  • Proven experience working in a team selling environment
  • Customer service and/or selling experience in the computing industry preferred
  • Ability to multi-task, prioritize and manage time effectively
  • Two year degree preferred
Interest Form

Join A TAI Roundtable

Please fill out this form to indicate your interest in joining one of Technology Association of Iowa’s Roundtables.

Participation in the CIO, CISO or CEO Roundtables is exclusively reserved for technology executives of TAI member organizations with these (or comparable) job titles. All other TAI Roundtables is exclusively reserved for individuals employed by TAI member organizations. Not a member? Join now.

  • This field is for validation purposes and should be left unchanged.