Customer Service and Billing Specialist

We are Minburn Communications, a well-established communications (internet, video, voice) provider serving Minburn, Woodward, Perry, Bouton and Dallas Center – just a half-hour NW of Des Moines. Every day, we strive to improve the ways our customers communicate, while working to enrich the communities in which we work, live and play. This vision was set in 1903 and remains today – to deliver a World-Class Connection with a Hometown Touch!

60% of your day will involve customer-facing activities while 40% will comprise of billing-related tasks.

Here’s how you will contribute:

Respond to all customer inquiries which can range from products, services, pricing, availability, service requests, trouble tickets, party planning and more.
Process customer orders for installation or other services.
Update all customer accounts and subscriber billing records utilizing our ERP/billing platform.
Create trouble tickets which summarize customer reported technical issues.
Review invoices for accuracy, research and solve payment discrepancies, and adjust invoices as necessary. Calculate and post adjustments and other charges and credits.

Here’s what you’ll bring to the table:

Tech-savviness and curiosity with a thirst for continual learning.
Customer orientation, ability to adapt to different personalities, be a collaborative team player and take ownership of your responsibilities.
Highly proficient with computers, ERP/billing software including Excel.
Excellent communication and active listening skills.
Attention-to-detail, ability to multi-task, and billing AR skills are essential for this role.
We are growing and would love you to come and grow with us. We offer an outstanding benefits package. Send your resume to our HR partner:

Minburn Communications ℅ B Squared Consulting, LLC

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