Communications Technician 2

Website IowaCommNetwork Iowa Communications Network

Job Description
The mission of the Iowa Communications Network (ICN) is to provide a statewide, innovative, secure, reliable network, and technology solutions for education, healthcare, public safety, and government.

ICN is seeking two (2) Communications Technician 2 positions, who will serve as field technicians within the Technical Assistance Center located at the Capitol Complex in Des Moines, IA.

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Core Duties

  • Designs, installs, and services voice and data telecommunications systems and their respective interface components.
  • Modifies subsystem components and units according to engineering specifications to improve operating efficiency.
  • Establishes voice and data networks by running, pulling, terminating, and splicing cables, installing telecommunications equipment, routers, switches, multiplexors, cable trays, building ironwork and ladder racks, programming features, establishing connections and integrations, following industry standards, and coordinating with contractors.
  • Verifies service by testing circuits, equipment, and identifying, correcting, or escalating problems.
  • Documents network by labeling, routing equipment and cables and recording configuration diagrams and specifications.
  • Maintains network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation.
  • Maintains customer rapport by listening, resolving concerns and answering questions, and develops effective working relationships with internal and external customers.
  • Maintains a safe work environment by following codes, standards, and legal regulations.
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
  • Install or assist in the install of FirstNet associated equipment throughout the State of Iowa as required.

Duties and Responsibilities

Perform difficult/complex telecommunications work installing, maintaining, and repairing a variety of communications equipment (e.g., pulling, installing and terminating CAT6 and Fiberoptic cable throughout the Capitol Complex) from an assigned communication center, geographic area, or central service; performs related work as required.

Willingness to travel to various parts of the State are required and part of the duties and responsibilities of the position; to support the Department of Corrections (DOC), the Judicial Branch, the Department of Public Safety (DPS) and Iowa public and private schools with installs, trouble shooting and repairs.

Moves, repairs, and modifies telecommunications and related equipment according to job order specifications, standards, and procedures by repairing voice and data equipment, determining cable, wire and equipment needed to accomplish the service requested, installing circuits, cross-connects, equipment, interconnecting circuits to customer or vendor demarcation location, testing and verifying proper operation of the installed circuits and/or equipment, verifying that the circuits and/or the equipment provides the service requested by the customer, completing the work order showing the work is completed, ensuring the network documentation is updated, and interfacing with off-site telecommunications vendors.

Assumes shared responsibility for the cable plant by:

  • Determining and assigning the appropriate inside cable pairs.
  • Working in concert with other telecommunications technicians for required changes in cable pair assignments.
  • Coordinating with cable maintenance and installation crews on locating cable, cable tray, conduits, access panels, and manholes for the construction.
  • Adding and/or maintaining the cable plant
  • Reviewing and verifying all completed work orders for accuracy of cable assignments
  • Recording all changes to both outside and inside cable plant.

Recommends purchase of both technical and nontechnical supplies, and takes responsibility for tools and test equipment. Supports Networking and Telecommunications by providing consultation on special telephone/data communications services and projects

Helps to assure the overall success of Networking and Telecommunications by performing all other duties as assigned.

Shift: Monday through Friday 8 hours per day 40 hours per week and overtime as required.

Competencies Required


Customer Service – Principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction.
Telecommunications – Transmission, broadcasting, switching, control, and operation of telecommunications systems.
English Language – The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Public Safety and Security – Relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Mechanical – Machines and tools, including their designs, uses, repair, and maintenance.


Oral Comprehension – Listen to and understand information and ideas presented through spoken words and sentences.
Near Vision – See details at close range (within a few feet of the observer).
Problem Sensitivity – Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Finger Dexterity – Make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Manual Dexterity – Quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Repairing – Repairing machines or systems using the needed tools.


Troubleshooting – Determining causes of operating errors and deciding what to do about it.
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

  1. Two years of full-time work experience in telecommunication/radio system design, installation, or service.
  2. A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university course work in electronic technology equals one year of full-time experience.
  3. Current, continuous experience in the state executive branch that includes eighteen months of full-time work as a Communications Technician 1.

Additional  Qualification Requirements

  • Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to obtain a chauffer’s license.
  • Positions in this class may require the ability to pass a background investigation.
  • Travel, including overnight travel, may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.

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