Telecommunications Specialist Senior

Website IowaCommNetwork Iowa Communications Network

The Iowa Communications Network  is looking to fill a Telecommunications Specialist Senior  to assist the state.

The primary function of this position is to serve as a firewall administrator for the ICN (Iowa Communications Network) internal and customer networks. The specialist position designs, builds, and maintains the ICN’s network infrastructure.  Despite the strong technical focus of the job, you will engage with clients and troubleshoot network related issues. The position requires a self-driven individual who will function within a team of other specialists and engineers, and may require working irregular hours to perform maintenance at unobtrusive times or resolve critical issues.

Duties and Responsibilities

Telecom Specialist Seniors are responsible for handling several daily tasks. You must manage and analyze multiple projects and possess the following skills:


Telecom Specialist Seniors review client requirements and collaborate with other specialists and engineers to decide on an overall technical approach. Once an agreement is reached, the specialist will proceed in creating necessary solutions.

Install and Maintain:

The Telecom Specialist Seniors will direct/participate in the installation of both the software and hardware components of the ICN’s firewalls and virtual platforms.  They also configure, manage their day-to-day operations, and perform regular maintenance through upgrades and patches.

Troubleshoot: Telecom Specialist Seniors constantly monitor devices and applications for performance problems and provide troubleshooting support. When issues arise, they must analyze the root cause and resolve them promptly or else escalate them to another department.

Subject Matter Expert:

Aside from preparing status reports, Telecom Specialist Seniors write extensive documentation on procedures, device statuses, firewall block lists, and other important technical areas. They also create diagrams of network topologies and record details of troubleshooting processes.


Standards and Policies are extremely important and Telecom Specialist Seniors should be aware of these by keeping abreast of changes and defining processes for compliance. In addition, they enforce quality control and ensure that all output meets project requirements.

Skills and Qualifications:

Telecom Specialist Seniors are problem-solvers with a strong technical aptitude. They communicate well with clients and other members of their team, and they hold their work to high standards, optimizing performance and resolving all errors.   Telecom Specialists skills are:

Expertise in Network security – Telecom Specialist Seniors must have networking background. They’re familiar with the underlying theories and can diagnose issues, build infrastructure, and work with related software and hardware.

Create/Develop Business Cases:

Establish financial plans which incorporate ROIs, budgets, and timelines which adhere to the expectations set forth by ICN management.

Problem-solving skills:

Performs project planning and implementation relating to customer service requests; maintains accurate and current network documentation and configurations, including tracking hardware and software revisions; informs management on status of projects and any network issues.

Customer service:

Position must be mindful of client needs and clearly communicate complex information. The specialist must monitor network performance; provides reports on problem areas both with ICN systems and private companies connected to ICN; creates and analyzes network reports to identify network trends and initiate corrective action. Makes presentations to demonstrate capabilities of ICN products and services; makes detailed cost estimates based on customer requirements; acts as primary project manager, initiating the request for services and interfacing with the ICN service order center, specialists and the customer; mediates and resolves differences.

Attention to detail:

As with most other jobs that involve working with network technology, Telecom Specialists must be meticulous and detail oriented, examining every aspect of the system to guarantee security and spot computer bugs or anomalous activity while they’re still minor

Time management:

It’s common for Telecom Specialist Seniors to multitask, as they often take on several projects at the same time while debugging problems reported by customers and coordinating with other team members

Network Functions:

Provides maintenance, provisioning, and management functions associated with an ICN product; works with customers and staff to share information and assistance.

The position performs technical design support for users, connectivity from other states and the federal government, and other ICN networking applications; oversees the ICN maintenance contractor in resolving problems in service delivery; works with the ICN transition design team for the overall upgrade of the ICN.

Technical Skills:

The ICN is seeking the following skills:

  • Network analysis software (Sniffer, Wireshark, Cacti)
  • Network security hardware (Checkpoint, Fortinet, VMware, Flowtraq, A10)
  • Customer service software (ServiceNow)
  • Microsoft Office (Word, Excel, PowerPoint)

Minimum Qualification Requirements: Experience equal to eight years of full-time telecommunications work specializing in one of these product or services areas: PBX systems, router networks, switched and dedicated video services, tandem switching system or closely related area;

an equivalent combination of education and experience, substituting thirty semester hours of accredited post high school education with major coursework Digital Telephony, Video Networking or in an area related to Digital Communications/Networking for each year of the required experience to a maximum of four years.

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