JOB DESCRIPTION
Happy Medium is seeking an Account Director to manage, develop, and grow strong client relationships. The Account Director will report to the Director of Client Experience. The Account Director is critical to the success of our clients’ work with Happy Medium and is more than just an “account manager” and is expected to contribute to developing top-notch work for our clients. We expect the person in this role to have an entrepreneurial mindset.
Daily contact with clients is a key part of the job, so offering new and forward-thinking ideas is essential. The Account Director will be expected to generate new ideas for clients and pitch them regularly. A confident and positive attitude is necessary to promote the agency’s ideas and benefits.
Happy Medium is a fast-paced environment that is both demanding and fulfilling. The Account Director is depended upon to give projects direction, inspire the team to produce great work and maintain a clear strategy to achieve the very best outcome for the client.
POSITION SUMMARY
The responsibilities of the Account Director include, but are not limited to:
Client Management
The day-to-day project management of clients’ marketing and advertising campaigns including daily communication with clients of all sizes, generating accurate status notifications, organizing client feedback and coordinating projects with the Happy Medium team
Effectively manage client expectations, ensure deadlines are met, manage client feedback appropriately and manage crises in a professional and efficient manner, including elevating issues to management when necessary
Manage multiple client project timelines – providing clear and effective communication to multiple internal Happy Medium teams in order to execute client work.
Manage multiple clients’ budgets on a campaign, monthly or annual basis, negotiate and execute statements of work, and conduct regular and accurate client billing
Proactive leadership that encourages the Happy Medium team to perform to the best of their ability
Participate in project reviews, post-mortems, ensure work is summarized and celebrated throughout Happy Medium and develop case studies for completed projects.
New Business
Regularly generating and pitching strategic work to clients to help them achieve their goals and increase Happy Medium revenue
Participate in the development of new business through identification and pursuit of additional opportunities for existing clients.
DESIRED SKILLS
5 years of advertising, marketing, digital or web client management
Candidates should have a solid understanding of the marketing and advertising industry with the ability to explain the benefits of Happy Medium’s services to clients
Ability to understand multiple client’s businesses and be able to discuss knowledgeably with the client
Ability to plan and strategize for clients and Happy Medium, at a senior level
Understanding of project and account management, client profitability, statements of work and client budgeting
Must have the ability to work both independently and in a team environment
Ability to partner successfully and collaboratively in a highly creative and passionate environment and maintain positive work relationships
Ability to effectively lead a team and inspire great work in other people
Self-motivated with an adaptable attitude, with a high sense of accountability, is detail-oriented and very organized
Ability to solve problems and make decisions in a timely manner, ability to manage unhappy clients and rectify the situation
Ability to work well under pressure in a fast-paced environment
Excellent written and oral communication skills
*This position is one that can be done remotely.
BENEFITS
Competitive pay
Unlimited PTO
Paid holidays
Health Insurance Plan
Flexible work schedule
Free onsite parking
100% paid parental leave (including mothers, fathers and adoptive parents)
Medical flexible spending plan & dependent care plan
Please apply using the following link: