Distinguishing Features of the Class
The position of IT Project Manager is responsible for managing enterprise-level information technology projects impacting one or more City departments. Accountable for all aspects of the project management lifecycle from defining project objectives and planning through implementation and quality control to closing and transition to operations. Collaborates with IT management and City stakeholders to define project specifications and Requests for Proposals (RFPs) leading to selection of vendors. Oversees multiple complex or specialized projects serving as a single point of contact for execution of those projects. Work is performed under general supervision and requires considerable initiative and judgment.
Acceptable Experience and Training
- Graduation from an accredited college or university with a bachelor’s degree in computer science, business, project management or closely related academic field; and
- Considerable professional experience as project manager for complex, enterprise-level information technology projects; or
- Additional professional experience as project manager for complex, enterprise-level information technology projects may be substituted for up to 2 years of education with completion of an associate’s degree in computer science, business, project management or closely related academic field.
- Current Project Management Professional (PMP) certification with the Project Management Institute (PMI) preferred.
Required Special Qualifications
- Candidates for positions in this class must pass a post-employment offer physical examination and drug screen.
- Possession of a valid Iowa driver’s license or evidence of equivalent mobility.
Examples of Essential Work (Illustrative Only)
- Manage and execute technical projects, serving as a single point of contact for information technology projects.
- Collaborate with user departments, business analysis, technology, and procurement team members to define project scope; write project specifications and Requests for Proposals (RFPs) for external services; interview and select vendors; and review contracts.
- Manage vendor contracts, performance, deliverables, acceptance criteria, and payments.
- Estimate resources and participants needed to achieve project goals.
- Develop detailed project success criteria, work plans, schedules, milestones, budgets, human resource plans, and post-mortems.
- Create and maintain project documentation such as charter, change orders, progress reports, meeting minutes, presentations, and other communications.
- Assign, track, and review vendor and project team member responsibilities, tasks, and deliverables.
- Track project issues and manage risks.
- Direct problem analysis and resolution, including conflict resolution within the project team.
- Set, communicate, and regularly follow up on expectations with project team members and vendors.
- Resolve issues of vendor or project team performance.
- Coordinate with project stakeholders from City departments and external partner agencies as applicable.
- Establish and grow business relationships vital to the success of a project.
- For civic projects initiated by other City departments, such as public improvement or facility projects, follow the City designated lead project manager and oversee project sub-tasks and deliverables particular to information technology.
- Communicate and coordinate with IT business analysis, technology, management, and
administrative team members to maximize the effectiveness and efficiency of IT Department project performance and activities.
- Monitor and ensure project compliance with standards, policies, procedures, and reporting requirements of the City and external lead partner agency or grant-funding source as applicable.
- Develop and train other IT staff on project management best practices and tools.
- Support development of the IT Project Management Office (PMO) function.
- Perform other directly related duties consistent with the role and function of the classification.