Network Operations Center Technician (NO)

Aureon has an opening for a Network Operations Center Technician. The Network Operations Center is the first point of contact for member companies and customers in the resolution of technical problems. The NOC Technicians work directly with Carriers, LEC, Retail and Wholesale customers.

Duties and responsibilities include:

Assist member companies and customers with resolving fiber optic circuit, telephone and IP networking equipment problems through monitoring and clearing of alarms from fault management systems while documenting work in trouble ticket applications.
Responsible for maintaining a high level of professionalism with customers and work to establish a positive service experience with every caller.
Provide proactive customer service and problem resolution to ITCs, LECs, and Enterprise level business customers including both Retail and Wholesale customers.
Analyze, triage and troubleshoot alarms received internal monitoring systems.
Take ownership of assigned tickets, communicate and follow-up with customers within acceptable time frames during the life of each ticket.
Escalate trouble tickets to internal departments and external companies to correct service interruptions and ensure escalations are handled in a professional, consistent and relentless manner.
Interface with Aureon departments to assist in the turn up of new services and resolve service problems.
Perform daily scheduled maintenance procedures on various pieces of equipment
Independently work 7 x 24 shift rotation including 12 hour weekend shifts
On-Call duties as needed for large network outages
Overtime regularly required

To apply for this job email your details to matthew.lanasa@aureon.com

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