Apex Systems is looking for a Help Desk Support
Location: Des Moines, Iowa
Qualified candidates can send a Word copy of their resume to Adam, at ajsmith@apexsystems.com.
The candidate will be the first point of contact to the public needing help using and/or troubleshooting the online licensing system, as well as general licensing questions. ln addition to aiding the public with troubleshooting the online system, the candidate will also need to understand, and be able to effectively communicate, the general rules, regulations, and procedures on licensing requirements.
The position will also entail some administrative duties, such as processing and sending mail, entering license applications into the database, and processing payment transactions. The candidate will need to be flexible and can juggle different duties and tasks from day to day. The ability to go smoothly from one task to another, back again, will be crucial to effectively perform the necessary duties for this position.
Keys:
- Prior experience using database management software with the ability to troubleshoot technical issues related to database management software and web-based services in person and over the phone.
- Experience entering and confirming validation of large volumes of data into an existing application.
- Customer Service focused with the ability to remain calm in a demanding environment.
- Experience with call tracking procedures.
- Experience working independently in a data entry role with minimal supervision.
- Skilled in basic Microsoft Office Products, various internet browsers, and Windows L0 software.
- Basic administrative skills, such a working with mail, data entry, and working with money transactions Able to work efficiently under pressure and meet deadlines. Ability to juggle multiple tasks.
- Detail oriented problem solver with excellent time management skills who is adept to the application of technology to task.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.