Susan M. Puglia is Vice President, IBM Quality, and Process Transformation for Development and Technical Support with responsibility for leading IBM’s global, end-to-end technical support and development transformations, including the leadership of IBM’s global quality initiatives.
Prior to this role, Susan held a variety of executive positions in product development in both IBM’s Systems and Technology Group, and Software Group. As Vice President for Systems Architecture, Design and Development from 2002 through 2004, she led the development and delivery of IBM’s virtualization solutions and user technologies. She also gained IT experience in IBM’s CIO organization when, in 2000 & 2001, she set the direction for IBM's information technology, established IBM's global IT infrastructure and applications’ standards and architecture, and managed the worldwide deployment of these technologies. Earlier in her IBM career, Susan held a variety of technical and management positions in mainframe hardware and software development and marketing.
Susan is a graduate of New York University where she received a Bachelor of Arts in Computer Science and Math, and an MBA in International Business and Finance. She is a member of IBM's Integration and Values Team, and she also serves as a member of the Board of Trustees for Rochester Institute of Technology.
